If you’re working on the new Diablo 4 and encountering a bug in the Crusaders Monument (you can refer to the Wowhead guide), you might find my solution helpful.
Despite collecting all the skulls and having a complete progress bar, I experienced a consistent error message – “it’s locked” or “un-avaliable” – whenever I tried to burn the last skull. This happened even though I had thoroughly checked everywhere to ensure the skull wasn’t still on the ground.
Here’s what worked for me: a full logout and subsequent login to reset and then re-complete the task. It’s worth noting that I’m unsure of the specific cause of this error. I hadn’t left the game or engaged in any activities that I believe could have triggered the bug.
Importantly, please note that the error wasn’t resolved by either dying or teleporting. It was only after a full logout, which reset the progress that I was able to successfully complete the task as initially intended.
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